R

Resource Utilization

How often you use the health care system

PERSON DOMAIN 3 OF 6

What We Ask About

4 topics

ER & Hospital Visits

Definition

How often you've needed emergency or hospital care in the past year.

Why it matters for a long, healthy life

Frequent ER visits are usually a signal, not the problem itself, often pointing to a chronic condition that isn't well controlled, or a barrier to getting regular primary care.

The research

A national study found that hospitalization for a serious illness or major surgery was linked to a meaningfully shorter active, disability-free life expectancy afterward, even among people who survived the initial event.

Source: Gill et al., JAMA Network Open, 2025

Outpatient Visits

Definition

How consistently you see a doctor for routine, non-emergency care, checkups, chronic disease management, follow-ups.

Why it matters for a long, healthy life

Regular outpatient care catches small problems before they become emergencies; going without any outpatient care at all is linked to worse outcomes down the line.

The research

A study of Medicare patients discharged from the emergency department found that those who saw an outpatient doctor soon afterward had better outcomes than those who went without timely follow-up care.

Source: Lin et al., JAMA Network Open, 2020

Prescription Medications

Definition

The number and type of medications you're currently taking to manage your health.

Why it matters for a long, healthy life

Taking many medications at once can mean more effective disease management, but it also raises the risk of harmful interactions, so it's worth tracking closely.

The research

A longitudinal study of older adults found that both the total number of medications and specific high-risk combinations were independently associated with poorer health and a shorter life expectancy.

Source: Huang, Steptoe, Wei & Zaninotto, BMC Medicine, 2021

ZIP Code

Definition

Your neighborhood or ZIP code, used here as a marker of the environment and resources around where you live.

Why it matters for a long, healthy life

Where you live shapes the air you breathe, the food you can access, and the care available nearby, differences that add up to years of life expectancy between neighborhoods just miles apart.

The research

A national study found life expectancy varied by more than 20 years between the highest- and lowest-performing U.S. counties, driven largely by local social and economic conditions.

Source: Dwyer-Lindgren et al., JAMA Internal Medicine, 2017

Why We Ask

Having the right care when you need it can change how you experience life. When your health needs are met, you have a better chance to stay well and stay independent. You can focus on the people and activities that matter to you. Patterns in the care you use can also point to needs that deserve more attention.

Understanding Your Score

A – F
G – O
P – Z

check_circle 

GREENYou're using care at a healthy, routine pace

warning 

YELLOWYour care visits suggest room for better coordination

error 

REDFrequent ER or hospital use signals unmet needs

Your Care Team Support

The Complex Care Management team can help coordinate visits and close gaps that drive repeat ER or hospital use. Ask your county resource specialist to connect you.

TYPES OF PROFESSIONALS WHO MAY HELP 

  Registered Nurse
  Behavioral Health Specialist
  Care Coordinator
  Community Health Worker
Riverside County Family Resource Centers
800-266-3880
Call for help getting access to your care team or other services