Quality Improvement
Quality Improvement (QI) provides oversight and review of all Mental Health Plan clinics, organizations, and clinicians providing services to our consumers. QI is comprised of two units, Inpatient and Outpatient QI.
The Inpatient QI Unit provides oversight of Riverside County consumers who are hospitalized. The process includes monitoring utilization, handling complaints, and overseeing quality improvement issues. The purpose of this program is to review appropriateness of acute mental health care services and monitor all involuntary hospitalizations (W & I §5150).
The Outpatient QI Unit provides clinical oversight of all county clinics, including contract providers. The Outpatient QI provides a mechanism for consumers and family members to file and reach resolution on complaints and grievances. Outpatient QI works to assure that all county activities maintain high standards while adhering to mandated requirements and regulations.
The 2026 Integrated Handbook for Mental Health and Drug Medi-Cal Members will be updated effective February 1, 2026 to include the availability of new Specialty Mental Health Services:
- Parent-Child Interaction Therapy (PCIT)
- Functional Family Therapy (FFT)
- Multisystemic Therapy (MST)
- Assertive Community Treatment (ACT)
- Forensic Assertive Community Treatment (FACT)
- Coordinated Specialty Case (CSC) for First Episode Psychosis
- Clubhouse Services
- Enhanced Community Health Worker Services
- Supported Employment
- Traditional Health Care Practices
- In-Reach Services
Check back on February 1, 2026, to view the updated handbook.
Member Resources - Quick Links
- Beneficiary Handbook, English
- Beneficiary Handbook, English- Large Font
- Beneficiary Handbook for DMC-ODS - English
- Beneficiary Handbook for DMC-ODS - English - Large Font
- Beneficiary Handbooks for DMC-ODS - Spanish - Large Font
- Beneficiary Handbooks for DMC-ODS - Spanish
- Directory of Network Providers (ENGLISH)
- Directory of Network Providers LARGE FONT (ENGLISH)
- Directory of Network Providers (Spanish)
- Directory of Network Providers LARGE FONT (SPANISH)
- Appeal Grievance Procedure Booklet - English
- Appeal Grievance Procedure Booklet - Spanish
Provider Resources
Patient Access and Provider Directory APIs
County Operated Programs
- Directory of Network Providers (ENGLISH)
- Directory of Network Providers LARGE FONT (ENGLISH)
- Directory of Network Providers (Spanish)
- Directory of Network Providers LARGE FONT (SPANISH)
- Drug Medi-Cal Organized Delivery System Beneficiary Handbook (English)
- Drug Medi-Cal Organized Delivery System Beneficiary Handbook LARGE FONT (English)
- Drug Medi-Cal Organized Delivery System Beneficiary Handbook (Spanish)
- Drug Medi-Cal Organized Delivery System Beneficiary Handbook LARGE FONT (Spanish)
- Specialty Mental Health Services and Drug Medi-Cal Organized Delivery System - English (1.25)
- Specialty Mental Health Services and Drug Medi-Cal Organized Delivery System - English Large Font (1.25)
- Specialty Mental Health Services and Drug Medi-Cal Organized Delivery System - Spanish (1.25)
- Specialty Mental Health Services and Drug Medi-Cal Organized Delivery System - Spanish Large Font (1.25)
- Appeal Grievance Procedure Booklet - English
- Appeal Grievance Procedure Booklet - Spanish