How to Pay Your Bill

When you arrive to RUHS Medical Center for an appointment or for a hospital stay, we ask that you provide a valid ID and your insurance card/s. You are expected to pay any deductibles, copayment or share of cost you may have at the time you arrive for your appointment.(These are fees your insurance may require you pay to the Medical Center at the time you receive medical services. Contact your health insurance provider to find out if you have a copay.)

To update your insurance information, please contact our Customer Service Representatives at (951) 486-5360. It is important that when your health insurance changes, you notify us immediately. If you do not notify us right away, you may receive denials from insurance, leaving you responsible for payment.

You can expect to receive a billing statement from RUHS Medical Center within one month of your appointment. The bill you receive from your doctor will come separately.

You will receive a separate billing statement for each hospital stay and for each outpatient (clinic) visit. A new “account number” will be issued for each visit. See our sample billing statement to understand each part of an RUHS Medical Center bill. (Note: Recurring visits do not have new account numbers; see more on recurring visits below.)

Your RUHS Medical Center inpatient billing statement lists the Medical Center services you received during your stay, such as facility, use of equipment, supplies,​ and medications. The inpatient billing statement does not include any physician fees (i.e. anesthesiologist, radiologist, pathologist professional fee bills).

Your RUHS Medical Center outpatient billing statement lists the Medical Center services you received, such as facility, use of equipment, supplies, and medications. The outpatient billing statement does not include physicians’ professional fees.

Your monthly recurring outpatient billing statement lists the Medical Center services you received on each visit. Recurring outpatient billing statements retain the same patient account number throughout your course treatment. The recurring outpatient billing statement does not include any physician’s professional fees. The following medical conditions are usually billed on a recurring outpatient billing statement:

• Physical Therapy
• Infusion Therapy

There are physicians that may be involved in your care whom you do not see. For example, physicians who interpret your laboratory and radiology tests do not schedule a patient appointment with you. You also may have bills from an anesthesiologist or assistant surgeon if you were at RUHS Medical Center for a surgical procedure. These physicians are required to submit separate professional fee billing statements to you and your insurance company. If you have questions about these statements, please call the telephone number listed on each individual statement.

All physicians practicing at RUHS Medical Center are private practice physicians and contract separately with insurance companies. It’s important for you to contact your health insurance carrier regarding insurance coverage questions.

Many insurance companies have a deductible, co-payment, or out-of-pocket patient liability. Please contact your insurance company or review your benefits booklet for more information on your individual insurance plan if your personal liability balance is larger than you expected.

Please contact our Customer Service Representatives at (951) 486-5360 if you have private health insurance or are covered through Medi-Cal or Medicare. For self-pay patients, please call (888) 399-6164. Our representative will assist you with your questions and concerns between 8am to 4:30pm, Monday through Friday.

Available Programs

Patient or responsible party may be eligible for:

• Medi-Cal
• Medically Indigent Services Program (MISP)
• Hospital Presumptive Eligibility (HPE)
• DPSS (State Medi-Cal Program)
• Charity Care
  • Financial Assistance Charity Care application - English (PDF)
  • Financial Assistance Charity Care application - Spanish (PDF)
• Financial Assistance (Discount Program)
  • Financial Assistance Discount Program application - English (PDF)
  • Financial Assistance Discount Program application - Spanish (PDF)

Please contact our Hospital Patient Advocate with any patient care or service issues at (951) 486-4313. Please contact our Customer Service Representatives at (951) 486-5360 with questions about your RUHS Medical Center bills.