Medical Records
To prevent the spread of COVID-19, if you have medical record inquiries, please contact (951) 486-5040. You may fax requests to (951) 486-5075 or email [email protected].
Locations
RUHS Medical Center
Nason Entrance — 1st Floor, D1003
26520 Cactus Ave
Moreno Valley, CA 92555
Hours: 8 a.m. – 4:30 p.m., Monday through Friday
Riverside
7898 Mission Grove Parkway South, Suite 200
Riverside, CA 92508
Hours: 8 a.m. – 4:30 p.m., Monday through Friday
The Health Information Management Department (Medical Records) maintains medical patient data in a secure manner, allowing release only to recognized entities with a legal right to review the contents.
Please Note: The medical record is the property of the hospital. The patient does not automatically receive a copy of his/her medical record upon discharge. Medical records must be completed by all physicians involved in the patient's care prior to being copied and released. The patient may request a copy upon completion of the appropriate authorization. A fee may be involved.
View Your Medical Records on MyChart
Access your information 24/7 on a computer, tablet or smartphone.
Information about you and your health is confidential.
Medical Records Requests
Step 1 — Download and Complete the Authorization Form
- Authorization for Use and Disclosure of Health Information (English)
- Authorization for Use and Disclosure of Health Information (Spanish)
Step 2 — Submit Your Completed Form
Completed forms can be submitted by any of the following methods:
Mail to:
Riverside University Health System – Health Information Management Department
7898 Mission Grove Parkway South, Suite 200
Riverside, CA 92508- Fax to:
(951) 486-5075 — Attn: Release of Information - Email to:
[email protected]
Frequently Asked Questions
Yes. The first 20 pages are free. For over 20 pages, there is a $15 administrative fee plus a charge for 25 cents per page for copies.
Currently RUHS can place records on a CD (a fee may be involved). Records are not emailed at this time to protect confidentiality of our patients.
With your authorization, you may release a copy of your medical records to your spouse or to another person by specifying their name in the "Release to" section in the Authorization for Use and Disclosure of Health Information form.
It may take up to 10 business days to fulfill your request. Requests for acute mental health records will require approval of release from the physician.
Copies may be mailed to the address specified on the Authorization for Use and Disclosure of Health Information form or you may pick up the copies during hours of operation.
Copy services and/or process servers are able to come between the hours of 8am - 4pm
Contact the medical imaging department at (951) 486-4100.
Contact the birth registrar at (951) 486-4045.
Contact the decedent desk at (951) 486-5040.
Patients have the right to request a correction, referred to as an Amendment, to their record. This request may be submitted in writing to the Health Information Management Department.
- Request to Amend Record (English)
- Request to Amend Record (Spanish)
NOTE: A written request for an amendment to a patient's record does not guarantee that the request will be approved.
Patients have the right to their accounting of disclosures and may submit a written request:
Note: certain types of disclosures, like those for treatment, payment, or operations are excluded. The request must specify a period during the last six years from the date of request. The first request for an accounting in any 12-month period is free of charge. Any subsequent requests within that 12-month period is subject to reasonable fees.
Additionally, the Health Information Management Department assists in the completion of disability and insurance Forms. Please contact our main Release of Information number above for additional information should you have questions.